Last updated: 2026-08-08
Artist Hub Thailand ("we," "us," or "our") operates the website and platform (the "Website"). We are deeply committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in strict compliance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") of the Kingdom of Thailand.
By registering an account, uploading information, or using our Website, you explicitly acknowledge and agree to the collection, processing, and storage of your personal data as described in this Policy.
We collect data directly from you when you register an account, create a profile, interact with other users, or upload documents. This data includes:
A. General Personal Data
Identity Data: Full name, legal name, date of birth, gender, nationality, and profile photograph.
Contact Data: Email address, telephone number, line ID and social media links.
Professional Data: Artistic talent category, portfolio assets (images, audio, videos), performance history, acting credits, and business names.
Transaction and Communication Data: Details of messages, inquiries, and communication history sent through the Website's internal communication tools.
B. Regulatory Compliance Data (Sensitive Data)
Legal Status and Work Permits: For non-Thai nationals, we collect copies or details of valid Thai work permits, visas, and relevant corporate documentation to ensure lawful operation under the laws of Thailand.
C. Technical and Usage Data (Cookies)
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you navigate and interact with our Website.
We process your personal data under the following lawful bases established by the PDPA: Consent, Contractual Necessity, and Legal Obligation.
A. Data Retention Period
Active Users: We retain your personal data for as long as your account remains active or as needed to provide you with our platform services.
Banned Users: If an account is permanently banned due to a violation of our Terms and Conditions (including abuse, fraud, or illegal activities), we reserve the right to retain all registration records, communication logs, and uploaded files indefinitely. This retention is strictly for the purpose of assisting the Royal Thai Police and relevant cyber-crime authorities in legal investigations.
Account Deletion: Upon a legitimate deletion request from a compliant user, we will permanently erase or anonymize your data within thirty (30) days, except where retention is required by Thai law (e.g., tax or accounting regulations).
B. Data Security
We implement strict technical, organizational, and physical security measures to protect your personal data from unauthorized access, loss, alteration, misuse, or disclosure. Documents such as work permits are stored on secure cloud databases with restricted internal access controls.
We do not sell, rent, or trade your personal data to third parties. We only share your data in the following limited circumstances:
Public Display: Portfolios, names, and professional details you explicitly choose to include in your public profile will be visible to other visitors on the Website.
Legal Authorities: We will disclose all required data to law enforcement agencies, the Technology Crime Suppression Division (TCSD), or Thai courts if required by law, subpoena, or if a user violates our zero-tolerance policies regarding illegal content or abuse.
Service Providers: Third-party IT developers, cloud hosting networks, or data analytics platforms that operate under strict confidentiality agreements.
Our Website uses cookies to distinguish you from other users, enhance your browsing experience, and analyze web traffic.
Types of Cookies We Use:
Strictly Necessary Cookies: Essential for the basic operation of the Website (e.g., keeping you logged into your secure account area).
Performance and Analytics Cookies: Allow us to recognize and count the number of visitors and see how they navigate our site, enabling us to make technical improvements.
Functionality Cookies: Used to recognize you when you return to our Website so we can personalize content and remember your preferences.
Managing Cookies: You can choose to accept or decline cookies through our cookie consent banner or by adjusting your web browser settings. Disabling necessary cookies may impact the functionality of certain sections of the Website.
Under the Thai PDPA, you possess legal rights regarding your personal data. You can exercise these rights at any time by contacting our Data Protection Team:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate, outdated, or incomplete data.
Right to Data Portability: You may request your data in a structured, machine-readable format.
Right to Object / Restrict: You can object to or restrict the processing of your data under certain conditions.
Right to Erasure (Right to be Forgotten): You may request the deletion of your data, provided it does not conflict with legal retention obligations or active fraud investigations.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.